Everyday work
Knowledge management
An answer written once, found by everyone who looks
Knowledge management
The Knowledge Management system gathers what staff need into one library: user guides, forms, frequently asked questions, lessons learned and approved policies. It also holds the Guests of God Academy with its courses and certificates, and the multilingual guide that answers visitors in their own language from approved texts.
Who it is for: For every employee looking for an answer, and for the knowledge officers who write and publish articles and run the academy and the guide.
The system in a minute
What it offers
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Knowledge library
Search across titles, content and tags, sections for guides, forms and FAQs, the most-read list, and a "Was this helpful?" rating.
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Publishing and visibility
Articles stay as drafts until approved and published, open to all staff or limited to one department, and every edit keeps its version.
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Guests of God Academy
Courses with lessons, a question bank and a pass mark, learner enrolment, and certificates for those who pass.
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Multilingual guide
Visitors scan a QR code, ask in one of seven languages, and see an approved text or have their question passed to a staff member.
What sets it apart
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Guides from the source
System user guides are synced from their original files, so they always match what was built.
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Policies from governance
The approved policies section reads straight from the governance register, with each policy's version and update date.
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Approved text, never improvised
Anything on the rites is shown word for word from the Ministry of Hajj and Umrah guide card, and only after the religious reviewer approves it.
Some of its pages
- Knowledge library
- Training courses
- Guide text library
- Religious review
- Unanswered questions
- Visitor handovers
- QR codes
- Question statistics
Part of the Safwa Portal
This system works inside the Safwa Portal with all its other systems: one sign-in, permissions for every role, and an audit trail for every action.
Is this system right for your organisation?
We show you the whole system and answer your questions, then suggest the portal systems that fit your organisation.
